Front of House and PA

£24000-26000 per annum

About the Role

We’re looking for a Front of House / Personal Assistant to become the face of Lanthorn’s flagship clinic. This is a pivotal role at the heart of a new private diagnostic clinic, combining exceptional front-of-house care with high-level personal and administrative support to our consultants and leadership team.You’ll be the person who makes everything run smoothly: welcoming patients, managing diaries, coordinating communications, supporting the clinic manager in planning meetings, and quietly solving problems in the background. If you thrive on organisation, discretion, and creating an excellent experience for others, this role will suit you perfectly.

What’s in it for you

• Hours: 37.5 hours per week
• Leave: 24 days annual leave + bank holidays
• Extra time off: Day off for your birthday
• Overtime / TOIL: Paid or time off in lieu, agreed in advance
• **Staff benefits:**Free use of Lanthorn services after probationDiscounted services for friends & family
• Location: Central London (Farringdon)
• Environment: Calm, premium clinic
• Culture: Small, supportive team where your voice matters
• Growth: The chance to get further training, expand your role and grow with the company.

Key Responsibilities

Front of House & Patient Experience

• Be the first point of contact for patients, in person, by phone, and via email
• Welcome patients warmly and ensure a calm, professional experience throughout their visit
• Manage patient check-in, documentation, and scheduling
• Handle payments, queries, and follow-ups with discretion and clarity
• Maintain a polished, organised reception and waiting area at all times

Personal Assistant Support

• Provide PA support to consultants and clinic leadership
• Manage diaries, appointments, and meeting coordination
• Prepare correspondence, reports, and documentation as required
• Act as a trusted gatekeeper, handling sensitive information with absolute confidentiality
• Anticipate needs and proactively resolve scheduling or logistical issues

Administrative & Operational Support

• Manage inboxes, phone lines, and patient communications efficiently
• Coordinate appointments across clinicians and services
• Maintain accurate records and internal documentation
• Assist with operational processes and help refine how the clinic runs day to day

Skills, Knowledge & Experience

We’d love to hear from you if you:

• Have experience in front of house, PA, executive assistant, or client-facing administrative roles
• Are exceptionally organised and unflappable under pressure
• Have outstanding communication and interpersonal skills
• Are discreet, trustworthy, and comfortable handling sensitive information
• Take pride in presentation, detail, and doing things properly
• Are confident using Microsoft Office
• Want to be part of a small, ambitious team building something unique
• Highly desirable: Experience in a premium or members invironment
• Highly desirable: Healthcare experience is welcome but not essential

Lanthorn’s Values

• Patients first, always
• Quiet excellence over noise
• Ownership, accountability, and trust
• Thoughtful service, not box-ticking
• Constant improvement, without ego